September
10, 2003
Name of product: "OnQ" Telephone Line-Sharing Devices
Units: 3,000
Manufacturer: OnQ Technologies, of Middletown, Pa.
Hazard: A security system connected to this device could be prevented
from notifying emergency personnel of a hazard. The delay could cause consumers
to suffer injuries.
Description: The recalled units are labeled "OnQ" and
"1x8 ENHANCED TELECOM w/SURGE." The devices are professionally
installed as part of a telephone line-sharing system in homes. One of the slots
on the device is labeled, "SECURITY." The security line should get
priority in an emergency. Part number 364551-01, written on the product label,
and a date code (DC) of "2303" (meaning the 23rd week of 2003) or
earlier are included in the recall. The date code is located on the edge of the
device, above the mounting tabs.
Sold at: Distributors of electrical devices and sold by professional
installers nationwide and in Canada between November 2002 and June 2003 for
about $80.
Manufactured in: United States.
Remedy: Consumers should contact OnQ to receive free replacement of the
telephone line-sharing device.
Consumer Contact: Call OnQ at (800) 321-2343 between 8 a.m. and 7 p.m.
ET Monday through Friday, or go to the firm's Web site at http://www.onqtech.com/products/support/recall/recall.asp.