September 25, 2003
Name
of product:
Sony VAIO notebook computers
Units: About 5,600
Manufacturer: Sony Corp., of Tokyo, Japan
Hazard: Users could receive a mild electric shock when the recalled
computers are connected to a phone line and the phone rings.
Description: Only Sony VAIO notebook computers with model numbers
PCG-FRV25 or PCG-FRV27 sold from June through July 2003 are part of the recall.
These computers will have slow modem speeds, generally below 24K while using
the notebook's AC adapter. Consumers unsure of their modem speed can check it
at the Sony PC support Web site: http://ciscdb.sel.sony.com/cgi-bin/select-p-n.pl. Sony
previously announced this recall on July 10, 2003.
Sold at: Electronic and computer stores nationwide from June 2003 through
July 2003 for about $1,500.
Manufactured in: China.
Remedy: Consumers with VAIO notebooks included in the recall should
disconnect their modem from the phone line immediately, and contact Sony to
arrange for a free repair. Sony also will extend the current limited warranty
for repaired products to 2 years from date of original purchase.
Consumer Contact: Call Sony at (800) 880-9743 anytime or visit their Web
site at http://ciscdb.sel.sony.com/cgi-bin/select-p-n.pl.
Media Contact: Valerie Motis at (858) 942-8016 or at valerie.motis@am.sony.com.